When you make a purchase online or over the telephone, or sign up to our newsletter, you will be asked to provide the following: title, first name, surname, postal address, contact telephone number, email address and payment information. When purchasing online, we also record your IP address. When entering competitions, you may be asked to provide your full name, postal address, contact details and email address.

F & H Wilson T/A Osmonds is the data controller for the personal data. Our registered address is Bradeley Green, Tarporley Road, Whitchurch, Shropshire, SY13 4HD.

Personal information is collected in one or more of the following ways: when you register for an account with us; when you request a catalogue; when you place an order either by telephone or online, as a guest or registered customer; when you sign up to receive our newsletters or e-shots; when you contact us via our website; when you communicate with us by telephone or email; when you provide us with your contact details at a show or in our shop; when you accept cookies on our website; and when you shop in our store, where we use CCTV for security monitoring purposes.

Our primary legal basis for collecting your personal information is contractual – we need it to carry out the transactions agreed between you and Osmonds. We may also process your personal information based on our legitimate interest in performing marketing activities, but we will only send you communications if you have given your consent. We may also have a legal obligation to share your information for law enforcement purposes.

We use the information you provide to: respond to queries; fulfil orders and catalogue requests; provide invoices, statements and order confirmations; communicate with you; manage your account; provide post-sale advice and support; tell you about new products, offers and events (if you've opted in); provide delivery notifications; and for fraud screening.

We do not sell your information to anyone and will only share it as outlined in this policy or if you ask us to. We share information with certain third parties who provide services on our behalf, including: Marketing Companies (we use Mailchimp to distribute e-shots); Fulfilment Companies (an external fulfilment house distributes our postal newsletters); Delivery Companies; Payment Processors; and IT Companies who support our website and systems. We may also share details with debt recovery companies, or if required to by law.

We keep your personal information for as long as we need it for the reasons stated in this policy and for as long as required by law – for example, up to 7 years after it is no longer needed, in case we need to establish, bring or defend legal claims.

We sometimes provide links to third party websites. We cannot take responsibility for content found on third party sites and have no control over how they collect your personal data.

We work closely with third-party services to maintain the security and performance of our site, using appropriate technical and organisational measures including encryption and access restrictions, and ensure our staff are adequately trained in handling and protecting your personal information.

You have the right to request a copy of the information we hold about you, as well as the right to amend, update, restrict or object to our use of it, or ask us to delete it. To exercise any of these rights, please email info@osmonds.co.uk or write to us at Osmonds, Bradeley Green, Tarporley Road, Whitchurch, Shropshire, SY13 4HD. More information about your rights can be found at www.ico.org.uk, the website of the Information Commissioner's Office. We encourage you to contact us before lodging any complaint with the ICO so we can try to resolve the matter for you.

Should you wish to contact us about data protection, write to: Data Protection Department, Osmonds, Bradeley Green, Tarporley Road, Whitchurch, Shropshire, SY13 4HD, or email info@osmonds.co.uk quoting Data Protection Enquiry.

This section explains what cookies are, how Osmonds uses them and the choices you have regarding their use. Cookies are small text files stored on your browser or device when you visit our site, allowing us to recognise you as a user either for the duration of your visit (a 'session cookie') or for repeat visits (a 'persistent cookie'). They are not harmful and do not contain any of your personal information.

We use cookies to help track usage patterns so we can improve and manage our site, and to allow the site to remember which items are in your shopping basket.

You can choose not to allow cookies, but your experience of our site may be limited and some parts may not work at all. Most web browsers allow control of cookies through the browser settings – visit www.allaboutcookies.org for more information on how to manage cookies in popular browsers.