Shipping policy

A carriage charge of £6.95 will be applied to all UK Mainland orders under £100.00. We aim to dispatch all orders within 24 working hours of receipt, and the majority of orders are dispatched next day or Royal Mail First Class. However, please allow up to 5 working days from the order being dispatched for your order to be delivered due to occasional Carrier issues. Delivery is made using either courier (UK mainland, depending on postcode) or Royal Mail First Class, depending on order weight and value. If there is a delay of more than 5 working days before dispatching your order, we will contact you by email to let you know.

 

If you place your order at the weekend or on a bank holiday, your order will not be processed until the next working day.

 

For orders over £100, delivery is free of charge to an address within mainland UK, with the exception of the Highlands & Islands of the British Isles, where an additional £5.00 carriage charge will apply to the following postcode areas, regardless of order total: HS1-9, IV1-36, IV40-49, IV51-56, KA27, KA28, KW1-3, KW5-14, KW15-17, PA20-49, PA60, PA61, PA62-77, PA78, PH17-26, PH30-44, PH49-50, ZE1-3.

 

Carriage to Northern Ireland on orders over 2kg is charged at £15 regardless of order total.

 

All carriage charges above apply to orders that do not contain hazardous goods – hazardous parcels and all pallets will be charged at cost and the customer notified before the order is fulfilled.

 

If the cost of carriage for your order is greater than the amount charged at checkout, we will contact you to inform you of the additional cost before processing the additional payment.

 

Carriage on export orders is charged at cost; you will be emailed a delivery quote when we receive your order. Carriage will be added to the order total at the invoicing stage.

 

Please note: in the event of severe weather conditions (e.g. snow) there may be a delay in receiving your goods – couriers may not attempt delivery direct to your home and instead leave your goods at your local Post Office, and Royal Mail services may also be disrupted. During these times we are also unable to guarantee a next-day delivery service.